Your Guide to NDIS Plan Management

Everything you need to know — whether you're just getting started or ready to switch.

Navigating the NDIS can feel overwhelming, but Plan Management doesn’t have to be. Over 60% of participants choose to have a Plan Manager — and for good reason. In this guide, we’ll walk you through what Plan Management is, why it matters, and how Starling makes it simpler, faster, and more personal. Whether you're brand new or looking to change providers, this page is your starting point.

🧩 What is NDIS Plan Management?

NDIS Plan Management is a service funded by the NDIS that helps you manage your budget, process your invoices, and keep your providers paid — without you needing to do the admin.

📊 Did you know over 60% of participants choose to have a Plan Manager?
That’s because it provides the flexibility of self-management without the hassle of handling your own invoices or making claims through the portal.

💡 Why Choose a Plan Manager?

✔️ You stay in control — choose your providers (even if they’re unregistered).
✔️ We do the admin — invoice processing, claiming, reconciling, and tracking.
✔️ NDIA pays us, not you — it’s built into your plan, no extra cost.
✔️ You get expert support — our team helps you get the most out of your funding.

🌱 New to Plan Management?

Getting started is easier than you think — and we’re here to guide you.

Here’s how it works:

Check your plan
Make sure your NDIS plan includes “Improved Life Choices” — this covers the cost of a Plan Manager.
Fill out our sign-up form
It takes under 5 minutes. No need to contact the NDIA — we’ll handle that part.
We’ll call to confirm your details
We’ll walk you through everything and explain how invoice approvals will work (auto or manual — your choice).
We notify the NDIA
Once we’ve got your details, we submit everything needed to become your listed Plan Manager.
Start services stress-free
You focus on living your life. We handle the paperwork, fast.

👉 Join Now – Fill Out the Form

🔁 Switching from Another Plan Manager?

Not getting the support you deserve? You’re not alone — and switching is simple.

Why People Switch:

Invoices are delayed or unpaid
Can’t get through to anyone on the phone
Lack of clarity or communication
No personal relationship or guidance

What You’ll Need to Do:

Tell your current Plan Manager you're switching
This allows them to disengage and clear the way.
Complete our sign-up form
Select “Switching Plan Managers” as your reason and we’ll take it from there.
We notify the NDIA
Once the change is approved, your funding moves to us — you don’t lose anything.
We start processing your invoices immediately
No downtime. We’re fast, efficient, and hands-on.

👉 Make the Switch Now

🗺️ We Service All States and Territories

Wherever you are — QLD, NSW, VIC, SA, WA, NT, ACT, or TAS — we’ve got you covered.
Our systems are built to support participants nationwide, with the same friendly and responsive service no matter where you’re based.