NDIS Plan Management, Simplified with Care and Clarity

Switching Made Simple: Our 3-Step Process

Whether you’re new to NDIS or switching from another Plan Manager, here’s how easy it is to get started with us:

Why Choose a Plan Manager?

Did you know over 60% of NDIS participants choose a Plan Manager?
Here’s why — and why it could be the right choice for you.

🌟 1. Complete & Submit Your Details

Fill out our secure online form — it takes less than 5 minutes. We’ll guide you from here.

🤝 2. Notify your current PM & We'll Notify the NDIA

Just let your current Plan Manager know you’d like to switch. We’ll then contact the NDIA to make the change official and list us as your new PM.

🧾 3. We Start Paying Invoices

Once we’re set up, we start processing invoices with speed and accuracy — no delays, no worries.

💡 What is NDIS Plan Management?

Plan Management is a free support funded by the NDIS that helps you manage your budget, pay invoices, and stay on top of your services — without the stress of doing it all yourself.

Whether you're new to the NDIS or switching from another PM, we make things simple, fast, and tailored to you.

Tailored Help for Every NDIS Journey

Whether you're starting fresh or making a switch, we’re here to guide you through every step with speed, clarity, and care.

🔁 Switching Plan Managers?

Not getting the service you deserve? Let’s make it easy.
If your current provider is slow to respond or you're tired of chasing payments, we make switching simple. Our 3-step process is fast, painless, and we’ll handle the NDIA change request on your behalf.

👉 No call centres. No delays. Just support that actually supports.

🔶 New to Plan Management?

Just joined the NDIS? We’ve got your back.
Understanding NDIS funding and invoices can be overwhelming — that’s where we come in. From day one, you’ll have a dedicated Plan Manager to help explain everything, keep things running smoothly, and ensure you get the most out of your plan.

👉 We handle the admin. You focus on what matters.

How It All Works (Simple)

A clear and easy step-by-step visual journey through how NDIS Plan Management works – from funding to service delivery and reporting.

1-You have Your NDIS Plan Budget

2-You Receive Your Support Services

4-We'll Send You Monthly Budget Reports

3-Send Us Your Invoices To Claim or Reimburse

Starling Plan Management made navigating NDIS funding simple and stress-free. Highly recommend their expert guidance!

Emily R.

The team at Starling is incredibly supportive and knowledgeable. They truly care about their clients' needs.

James T.

★★★★★

★★★★★

Frequently asked questions

🔹 What is NDIS Plan Management?

Think of us as your NDIS bookkeeper.
We handle your invoices, pay your providers, and help you stay on top of your funding. It’s a smarter way to manage your plan — with support, structure, and less stress.
👉 Learn more: What is NDIS Plan Management?

🔹 How does it work?

You stay in control — we handle the admin.
Plan Management gives you the freedom to choose any provider (registered or not), while we take care of the financial side — processing invoices, tracking budgets, and reporting.
👉 Learn more: How Plan Management Works

🔹 Is Plan Management free?

Yes — 100% covered by the NDIS.
The NDIS includes separate funding for Plan Management under "Improved Life Choices," so it won’t impact your core supports.

🔹 Who pays for Plan Management?

The NDIS does — not you.
There’s no cost to you, and no need to claim it manually. It’s built right into your plan.

🔹 Will a Plan Manager limit my provider choices?

Nope. You get full flexibility.
You can use both registered and unregistered providers — whatever works best for you. We just handle the paperwork.

🔹 Can I choose a Plan Manager at any time?

Yes — it’s your right.
Every NDIS participant can request Plan Management. You don’t need permission or a special reason.

🔹 What’s the difference between a Plan Manager and a Support Coordinator?

Great question.

• A Plan Manager handles your budget, invoices, and payments.

• A Support Coordinator helps you find services, organise supports, and request plan changes.
  👉 We work great together, but serve different roles.

🔹 Will using a Plan Manager affect my other funding?

Not at all.
Plan Management funding is separate and won’t reduce your core supports or therapy budget.

🔹 How do I switch to Starling Plan Management?

It’s simple:

1. Let your current Plan Manager know you’re switching.

2. Fill out our form: Make the Switch

3. We’ll notify the NDIA and begin managing your invoices — no downtime, no hassle.
   👉 Full details: Switching from another Plan Manager

🔹 What is PACE and how does it affect me?

PACE is the new system NDIA is rolling out to modernise participant records.
If you’re in the PACE system, it affects how some plan details are submitted and updated.
✅ If you're unsure, select your best guess in the sign-up form and we’ll confirm it during onboarding.
👉 See our Sign-Up Page